Returns & Refunds Policy
Return Window
We accept returns for non-defective items within 7 days of delivery.
To be eligible for a return, items must be:
- Unused and in original condition
- Returned in original packaging
- Authorized by Rhivon before being shipped back
Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or missing components.
How to Start a Return
To request a return, email stan@rhivon.com with:
- Your order number
- Reason for return
- Clear photos of the product (if applicable)
Returns must be approved by Rhivon before being sent back. Unauthorized returns will not be accepted.
Refund Processing
Once your return or claim has been reviewed and approved, refunds will be issued to the original payment method.
Refund processing times may vary depending on your payment provider and financial institution.
Non-Returnable Items
- Sale items or gift cards
- Items marked as final sale
- Perishable goods or custom-made products
- Items showing signs of use or damage after delivery
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages & Issues
If your item arrives damaged, defective, incorrect, or missing components, please contact us within 30 days of delivery.
Depending on the situation, Rhivon may offer:
- A replacement
- A partial refund
- A full refund
Supporting evidence, such as photographs or videos, may be required for verification.
Inspection Requirements
All returned merchandise will be inspected upon arrival.
Products that do not meet return eligibility requirements may be:
- Returned to the customer at the customer's expense, or
- Disposed of if return shipping arrangements are not made.
Delivered Orders
Orders showing a delivered status by the shipping carrier are generally not eligible for refunds.
If a package is marked delivered but was not received, customers may be required to provide official documentation from their local postal service before a claim can be reviewed.
Claims Deadline
Any delivery-related disputes must be reported within 30 days after the package is marked delivered. Claims submitted after this period may not be eligible for review.